Our Firm

Cathie Holliday is the Receptionist for Flick Law Group, P.L. When you call for information or to schedule an appointment Cathie will assist you.

Work Experience:

5/2019 to 3/2020-Walt Disney World-Ride Service Assoc./Disney’s Minnie Van Service

• Responsible for transporting guests, other cast members and VIP’s, from one destination to
another, on Disney property, in a safe and timely manner
• Assist guests by answering questions and providing valuable information regarding Disney Parks, Disney Resorts, providing dining suggestions, etc.
• Ability to multitask by safely navigating busy roadways, maintaining conversations with
guests and keeping an eye on upcoming rides
• Maintained a clean vehicle and professional personal attire
• Earned a 5 Star rating by providing exceptional customer service
• Assist with special projects, as needed

6/2016 to 5/2019-The Walt Disney Company-Guest Service Representative-Work-at-Home-shopDisney.com

• Place orders, via phone, for guests when they are experiencing problems placing their orders
online
• Adjust orders, per guests requests, ie: add or delete items, remove shipping fees, process
address and/or email address changes, shipping address, order cancellations
• Process sales price adjustments on eligible orders
• Track orders via UPS/USPS/FedEx and provide tracking and delivery information to guests
• Provide status of orders to guests and investigate and solve, if order has not arrived
• Assist guest in replacement of items and/or order if order is lost or incorrect
• Inform and educate guests shopDisney,com policies such as International shipping, returns,
exchanges, promotions. sales, special events and general product information
• Assist with special shopDisney.com projects, as needed
• Create Magical Moments for guests, when able, using my shopDisney.com empowerment
guidelines
• Strong guest service. problem solving and decision-making skills
• Excellent communication skills, both written and oral
• Promoted to chat team and personal shopper phone lines team
• Able to work independently and multi-task
• Excellent follow through skills both with guests and within multiple levels of shopDisney.com

1/2013-4/2014-Walt Disney World-Call Center Representative

• Answer hundreds of incoming calls from guests and cast members
• Provide guests and cast members with assistance in relation to theme park information,
tickets, transportation, resort inquiries, driving directions, show times, etc.
• Provide guests with dining and entertainment suggestions
• Assist guests with regard to meeting their housekeeping and maintenance needs
• Assist guests with wakeup call service and late checkout inquiries
• Provide guests and cast members with accurate and up-to-date information regarding
special event happenings
• Process credit card payments for guests
• Connect guests and cast members to appropriate locations, when necessary

12/2010-07 /2012-Northern New England Benefit Trust-Secretary

• Perform daily administrative duties and secretarial support for multiple levels of management
• Arrange meetings, travel arrangements, hotel reservations and transportation, as needed
• Prepare materials used in presentations at monthly meetings
• Prepare documents such as policy contracts and meeting agendas
• Screen and answer emails
• Answer, screen and transfer callers to appropriate staff member
• Open, sort and distribute mail
• Organize and maintain thousands of policy holder files
• Research, price and order office furniture and supplies

12/2006-11/2010-Holmes Marine Transportation-Secretary/Receptionist

• Perform daily administrative support for CEO and staff
• Serve as first point of contact for new and existing customers and vendors
• Establish, organize and maintain customer files and weekly and monthly reports
• Receive and respond to daily correspondence and emails
• Proofread, revise and edit Purchase and Sales Agreements, and other material, for accuracy
and thoroughness
• Excelled at handling and resolving a variety of customer service issues, with expediency
• Arrange meetings and conferences, schedule appointments and coordinate travel
arrangements
• Prepare email quotes, inter-office memos, Purchase and Sales Agreements, spreadsheets
and letters to customers and vendors
• Oversee daily workflow of office

01/2001-11/2006-Answering Service of NH-Customer Service Representative/Secretary

• Serve as first point of contact to greet existing and potential new clients, answer any and all
questions and direct them to the correct department
• Accept, screen and transfer calls on multi-line switchboard
• Train and supervise new operators in the process of answering and accurately dispatching
calls from various types of businesses
• Track data and prepare for end-of-month reports
• Meet with new clients to obtain necessary information to open new call center account
• Assist with answering and dispatching hundreds of incoming phone calls when business
needs require help (either busier than usual or for call outs

3/1995-12/2000-Vanacore, Nielsen and Trombly Law Office-Receptionist/Legal Assistant

• First point of contact to greet visitors at office
• Answer multi-line phone system, take messages and transfer callers to appropriate attorney
• Open, organize and maintain client files
• Maintain calendar for filing deadlines, conference calls and meetings, depositions and court
hearings
• Prepare and send discovery requests for medical records, lost wages interrogatories, etc.
• Type pleadings and motions and file with appropriate court
• Communicate, effectively, with clients, attorneys, insurance companies and court personnel
• Transcribe dictation and review/prioritize all incoming mail
• Prepare closing documents for settled cases